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Lead Application Support Specialist
3 months ago
At Bond Brand Loyalty, we craft innovative and creative solutions for our clients, aiming to enhance their brand loyalty. As an Application Support Lead, you will play a pivotal role in steering the future of loyalty programs.
Consider this: Do you thrive on tackling intricate challenges? Are you eager to leverage your analytical and problem-solving abilities in a dynamic setting? If so, this opportunity could be a perfect match for you.
In this role, your daily responsibilities may include:
- Leading various team members by guiding their efforts according to the project work plan.
- Engaging in and often facilitating working sessions to prioritize requests and clarify requirements.
- Working autonomously or collaboratively, depending on the task, while receiving support from your manager and colleagues in a fast-paced environment.
- Delivering level 2 and level 3 support for existing business solutions.
- Investigating and troubleshooting technical issues while proposing enhancements to applications.
- Debugging Python, Data Warehouse scripts, ASP.Net/C# code, and SQL stored procedures to determine root causes and potential solutions.
- Mentoring and providing support to junior team members.
- Assisting in the automation and identification of gaps in application monitoring processes.
- Researching and acquiring knowledge of new tools to enhance operational solutions.
- Collaborating as a unified team with Digital Development, Infrastructure, Client Services, and other departments.
- Adhering to strict internal technical standards and policies to ensure high levels of quality and security in all operations.
- Performing necessary on-call duties on a rotational basis.
- Challenging your team with new insights, expert skills, and diverse perspectives.
Do these qualifications resonate with you?
- At least 3 years of experience in diagnosing, isolating, and debugging software issues in multi-tier web and Windows-based applications.
- A minimum of 3 years of experience with Visual Studio, ASP.Net, C#, and Microsoft SQL Server.
- Over 2 years of experience in designing and supporting Azure environments, including IaaS and PaaS.
- Microsoft Azure Certification is advantageous, with minimum requirements being AZ900 and AZ400.
- Strong understanding of current and emerging Azure services, tools, and offerings.
- Comprehensive knowledge of Azure service implementation, interconnections, best practices, and patterns.
- Experience in designing and supporting enterprise core services and cloud deployments.
- Experience in supporting ETL processes for managing and transforming data via flat batch files, XML files, and SSIS packages.
- Ability to adapt quickly and shift focus to the next priority task.
- Proficiency in developing complex queries, debugging stored procedures, and troubleshooting SQL Jobs.
- Capability to identify application issues stemming from infrastructure problems in a Windows Server environment, including issues related to IIS, Load Balancing, certificates, and connectivity.
- Exceptional analytical, problem-solving, and troubleshooting abilities.
- Strong communication skills, both oral and written.
- Proven track record of managing multiple activities of varying complexity under tight deadlines.
- Demonstrated success in collaborating within large, multidisciplinary teams.
- A post-secondary education in Computer Science or a related field.
Bond Brand Loyalty is recognized as a Great Place to Work and a Best Managed Company. We are a team of approximately 800 dedicated individuals working together to foster loyalty in the world. You will join a highly skilled team with diverse expertise, from research to creative to digital and beyond. This role offers an excellent opportunity for growth, learning, and making a significant impact as we address some of our clients' most pressing business challenges.
At Bond, we take pride in our diverse workforce and are committed to creating an inclusive environment where all employees feel valued and heard. We believe that a strong commitment to diversity and inclusion allows us to create equal opportunities and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized individuals, people with disabilities, members of gender and sexually diverse communities, and those with intersectional identities.
Please connect with our People & Values team if you require any accommodations.