IT Support Specialist

4 weeks ago

Brantford, Ontario, Canada Foxys Consultoria e Servi os em Inform tica Ltda Full time
Job Title: IT Support Specialist

We are seeking a skilled and reliable IT Support Specialist to provide technical assistance to our clients. This is a non-call position where the specialist will respond to various client sites both remotely and in person.

Key Responsibilities:

  • Network Support:
  • Rack, stack, patch, troubleshoot, and decommission network devices, including routers, switches, firewalls, and access points.
  • Provide console access to devices and collaborate with remote engineers via screen sharing and telephonic bridges.
  • Install and refresh network devices, such as routers, switches, and access points (APs).
  • Identify network devices and understand their roles and functions.
  • Knowledge of rack elevations, MDF/IDF closets, and data center environments.
  • Cabling and Infrastructure:
  • Handle patch cabling, power cord connections, and closet cabledressing.
  • Familiarity with copper and fiber cabling systems and network monitoring systems.
  • Hardware Installation and Support:
  • Install and remove field replaceable units (FRUs), such as hard drives, memory line cards, and transceivers.
  • Provide hardware support for network and server components.
  • Work with out-of-band management tools, such as iLO and DRAC systems.
  • End User Computing and Device Support:
  • Provide support for end-user computing devices, peripherals, and accessories.
  • Perform device imaging and hardware break-fix.
  • Support the onboarding and offboarding of users.
  • Provide first-line support for conference rooms and escalate issues to third-party vendors as necessary.
  • Offer VIP support to high-profile clients when required.
  • General IT Services:
  • Perform Installs, Moves, Adds, and Changes (IMAC) for IT equipment.
  • Provide Smart Hands support for local server storage and network environments.
  • Support device applications, software, and print setups.
  • Maintain hardware asset management in the storeroom.
  • Act as the site point of contact for visiting IT vendors.
  • Provide manufacturing support on shop floors with knowledge of the manufacturing process.

Requirements:

  • Strong understanding of network devices, including routers, switches, firewalls, and access points.
  • Proficient in network troubleshooting and decommissioning tasks.
  • Experience in rack elevations, enterprise campus, MDF/IDF closets, and data centers.
  • Knowledge of console access procedures and working on telephonic bridges with remote engineers.
  • Ability to work autonomously and follow verbal and written instructions from senior engineers.
  • Certifications: CompTIA Network and/or CCNA preferred.

Knowledge of:

  • Network and server hardware
  • Copper and fiber cabling systems
  • Network monitoring tools and device/database backup & restore processes
  • Equipment racking and stacking
  • Familiarity with network equipment and software, including Cisco, HP/Dell/IBM, Juniper, Bluecoat, and Checkpoint.
  • Experience with VIP support, device imaging, hardware break-fix, and printer support.
  • Strong problem-solving skills with the ability to manage unexpected issues efficiently.
  • Reliable and punctual with the ability to meet SLA-driven schedules.
  • Professional demeanor with excellent communication and client-facing skills.

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