IT Support Specialist

4 weeks ago

Brantford, Ontario, Canada BRIMICH Logistics Full time
Job Title: IT Remote Support Specialist

Brimich Logistics is a family-owned and operated 3PL & warehousing company seeking a dependable and dedicated IT Support Specialist to join our team at our Brantford facilities.

Key Responsibilities:
  • Provide technical assistance to staff and customers during normal business hours and rotational on-call after-hours support.
  • Consult with IT managers and other departments as required.
  • Train end-users on hardware functionality and software programs.
  • Monitor hardware, software, and system performance metrics.
  • Update computer software and upgrade hardware and systems.
  • Document processes and perform diagnostic tests.
  • Stay up-to-date with technological advancements and trends in IT support.
Requirements:
  • Bachelor's degree in computer science, information technology, or a related field.
  • 2-3 years of experience as an IT support specialist.
  • Exceptional ability to provide technical support and resolve queries.
  • Experience with Microsoft 365 administration, Azure, Windows Domain management.
  • In-depth knowledge of computer hardware, software, and networks with strong troubleshooting skills.
  • Ability to determine IT needs and train end-users.
  • Proficiency with IT helpdesk software.
  • Experience in documenting processes and monitoring performance metrics.
  • Proven ability to keep up with technical innovation and trends in IT support.
  • Experience with databases, SQL, and programming is an asset.
  • Valid driver's license and a vehicle.
What We Offer:
  • Full-time, permanent position.
  • Casual dress.
  • Dental care.
  • On-site parking.
  • Work from home.
  • Flexible language requirement.
Location:

Brantford, ON N3V 0A6.

We are committed to diversity and inclusivity in our employment practices and promote the independence, dignity, integration, and equality of opportunity with persons with disabilities.

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