Technical Support Specialist

3 weeks ago


Mississauga, Ontario, Canada Canamex-Carbra Transportation Services Inc. Full time
Job Description:

As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers. Your primary duties will include responding to customer inquiries, troubleshooting technical issues, and providing solutions to resolve customer problems. You will also be responsible for maintaining accurate records of customer interactions and providing feedback to the team on areas for improvement. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Respond to customer inquiries and provide technical support via phone, email, and chat
* Troubleshoot technical issues and provide solutions to resolve customer problems
* Maintain accurate records of customer interactions and provide feedback to the team on areas for improvement
* Collaborate with internal teams to resolve complex technical issues

Requirements:

* 2 years of experience in a technical support role
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong customer service skills
* Proficiency in computer systems and software

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

Apply Now:

If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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