Highly Skilled IT Support Specialist
7 days ago
Company Overview
We are a rapidly growing IT support company specializing in healthcare IT, recognized for our commitment to excellence and innovation. Our team members are family, and we strive to create an environment where you feel valued and supported.
About the Position
We are seeking a versatile IT professional for a Tier 3 Help Desk role, perfect for those who thrive in fast-paced environments and enjoy solving complex technical problems. This dynamic position offers a mix of direct client service and remote troubleshooting, providing extensive exposure and ongoing learning opportunities.
Job Responsibilities
- Handle severity 1 emergency situations and complex server and firewall issues.
- Manage escalations to Tier 3 Help Desk from lower-level support analysts.
- Maintain communication with clients regarding incident progress, upcoming changes, outages, or solutions.
- Lead migrations of IT systems to the cloud.
- Design and oversee IT architecture for complex setups in collaboration with the sales team.
- Be the lead technical analyst for VIP clients, swiftly identifying and resolving issues.
- Configure, deploy, and maintain systems on Azure and O365.
- Handle complex issues and setups using Active Directory.
- Document all changes to client environments, striving to maintain industry best practices.
- Assist the technical support team with escalations and provide guidance as needed.
- Participate in R&D projects as directed by the CTO.
- Work with project leads and managers to ensure successful project deployments.
- Serve as an escalation point for junior technicians, mentoring and teaching them to develop their skills.
Required Skills and Qualifications
- 4 years of experience in IT help desk or technical support roles.
- A college degree in Computer Science, and/or Network Administration, System Administration or equivalent studies.
- Excellent communication and interpersonal skills.
- Fluency in English (verbal and written) with strong documentation abilities.
- Strong multitasking, organizational, and problem-solving skills.
- Access to a reliable vehicle, a clean driving record, and a valid Ontario driver's license.
Benefits
- Competitive salary: $80,000 per year.
- Casual dress.
- Dental care.
- Extended health care.
- Paid time off.
- Profit sharing.
- Work from home.
Others
- Tier 3 Help Desk Analyst: 4 years (required).
- IT MSP: 3 years (required).
- Microsoft Certified: Azure Fundamentals (required).
- Microsoft Certified: Azure Administrator Associate (required).
- CCNA (required).
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