Restaurant Operations Manager

4 weeks ago


Upper Tantallon, Nova Scotia, Canada Tim Hortons Full time
Restaurant Assistant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities:
  • Evaluate daily operations to ensure efficiency and effectiveness
  • Monitor staff performance and provide coaching and feedback to improve performance
  • Plan and organize daily operations, including scheduling and inventory management
  • Set staff work schedules and ensure adequate staffing levels
  • Supervise staff and provide guidance and support as needed
  • Train staff on new procedures and policies
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Organize and maintain inventory, including ordering and receiving supplies
  • Ensure health and safety regulations are followed and maintain a clean and safe work environment
  • Participate in marketing plans and implementation to drive sales and customer engagement
  • Lead and instruct individuals to achieve team goals and objectives
  • Address customer complaints and concerns in a professional and courteous manner
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
Requirements:
  • 2 years of experience in a restaurant management role
  • Secondary (high) school graduation certificate or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and make decisions under pressure
  • Attention to detail and ability to multitask
  • Flexibility to work a variety of shifts, including evenings and weekends
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Recognition and rewards for outstanding performance
  • A dynamic and supportive work environment


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