Service Delivery Coordinator
2 weeks ago
About the Role
As a key member of the Staples team, you will play a vital role in enabling our work, learn, and grow culture for our customers and associates. As the Services Manager, you will be responsible for driving business results through effective management and execution of the services areas in the store; cash, solutionshop (printing, digital marketing, shipping) and technology services.
Key Responsibilities
- Maximize sales growth in the services area in the store, including cash, solutionshop, and technology services.
- Manage the coordination and execution of services and maximize department productivity.
- Provide cash support to associates at the checkout to ensure a positive customer experience.
- Ensure general cleanliness for a positive customer and associate experience.
- Lead, coach, and manage the operational excellence and store standards for your departments.
- Support asset protection initiatives and programs.
Requirements
- 3 years of Retail or Services Management experience (or any other sector focused on customer experience).
- Proven track record of achieving customer service excellence and sales results.
- Health and Dental benefits.
- Performance bonuses.
What We Offer
- A moderate amount of physical effort and operation of equipment/machinery is required to execute our merchandising standards and to maximize our customer experience.
- We'll also ask you to work a variety of shifts including evenings and weekends.
Staples is an Equal Opportunity Employer
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