Service Coordination Specialist

1 month ago


Delta, British Columbia, Canada Johnson Controls Full time

Johnson Controls is looking for a detail-oriented and proactive Service Operations Coordinator to become a vital part of our dynamic team within a busy call center setting.

In this pivotal role, you will be responsible for facilitating service operations, managing procurement of necessary components, and ensuring a high level of customer satisfaction. Your exceptional communication abilities and meticulous attention to detail will be crucial for success in this position.

Key Responsibilities:

  • Generate monthly and weekly reports on service requests for local clientele.
  • Support the Service Manager in organizing tasks within the Service department.
  • Issue purchase orders to suppliers for parts required for service requests.
  • Gather and evaluate data from service requests to enhance service delivery.
  • Engage with customers to gather feedback and insights.
  • Carry out administrative duties and provide assistance to the team as necessary.

What We Provide:

  • Competitive compensation along with a comprehensive benefits package.
  • Extensive training programs and a collaborative team atmosphere.
  • Flexible scheduling options and shift arrangements.
  • Commitment to safety and the well-being of our employees.

Required Qualifications:

  • High school diploma or equivalent is mandatory.
  • Excellent communication and organizational capabilities.
  • Proficient in Microsoft Office Suite and related software.
  • Ability to work autonomously and effectively prioritize tasks.
  • This is an on-site role with availability for various shifts.


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