Service Operations Coordinator
1 month ago
Johnson Controls is looking for a detail-oriented and proactive Service Operations Coordinator to enhance our dynamic call center team.
In this pivotal role, you will play a crucial part in orchestrating service operations, procuring necessary components, and ensuring an exceptional customer experience. Your excellent communication abilities and meticulous nature will be vital for success in this position.
Key Responsibilities:
- Generate monthly and weekly reports on service requests for our clientele.
- Support the Service Manager in the organization of departmental activities.
- Issue purchase orders to suppliers for parts required for service requests.
- Gather and evaluate data from service requests to enhance service delivery.
- Engage with customers to obtain feedback on services rendered.
- Carry out administrative tasks and provide assistance to the team as necessary.
What We Provide:
- Attractive compensation along with a comprehensive benefits package.
- Robust training programs and a collaborative team atmosphere.
- Flexible scheduling options and shift arrangements.
- A strong emphasis on safety and employee wellness.
Qualifications:
- High school diploma or equivalent is mandatory.
- Exceptional communication and organizational capabilities.
- Proficient in Microsoft Office Suite and related software.
- Ability to work autonomously and manage priorities effectively.
- This is an on-site role requiring availability for various shifts.
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