Customer Service Excellence Representative

2 days ago


Waterloo, Ontario, Canada Manulife Full time
About the Role

We are seeking a talented Customer Service Excellence Representative to join our dynamic team at Manulife.

In this role, you will be responsible for providing exceptional service to our employees and HR colleagues by handling telephone and email inquiries related to HR policies, programs, and HRIS systems.

You will demonstrate a superior commitment to meeting customer needs by delivering prompt and accurate responses in a clear, consistent, and professional manner, within established productivity goals and turn-around times.

Key Responsibilities
  • Provide exceptional customer service through phone and email support
  • Educate customers on HR policies and self-service tools
  • Maintain up-to-date knowledge of Manulife's HR policies, programs, and procedures
  • Identify opportunities for process improvement and implement changes
  • Use call tracking system to monitor and analyze performance
  • Work rotating shifts between 8am and 5pm Monday-Friday with occasional overtime
What We're Looking For
  • Experience in a call center environment is an asset
  • Bilingualism in English and French is preferred
  • Understanding of Human Resource policies and procedures is an asset
  • High level of technical skills, including computer proficiency and call center technology
  • Good judgment in interpreting and applying HR policies and procedures
  • Superior customer service experience and skills
  • Ability to work in a fast-paced, high-volume environment
What We Offer
  • A competitive salary range of $43,800 - $73,000 CAD per year
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous paid time off program, including holidays, vacation, and sick days
  • Professional development opportunities to enhance your career growth
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

At Manulife, we value diversity, equity, and inclusion and strive to create a workplace where everyone thrives.



  • Waterloo, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    BeBee Professionals in Waterloo is looking for a Customer Service Representative to provide exceptional service to our customers. Key responsibilities include processing customer purchases, handling cash and credit transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash and credit...


  • Waterloo, Ontario, Canada Fita Renovation Full time

    Job Title: Customer Service RepresentativeFita Renovation is seeking a skilled and enthusiastic customer service representative to join our team. As a receptionist, you will be the first point of contact for clients and visitors, providing exceptional service and support.The ideal candidate will have excellent communication skills, be able to multitask, and...


  • Waterloo, Ontario, Canada CB Canada Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling financial and non-financial transactions, and ensuring that all tasks are...


  • Waterloo, Ontario, Canada CB Canada Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling financial and non-financial transactions, and ensuring that all tasks are...


  • Waterloo, Ontario, Canada Wholesale Club Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team in achieving sales goals.Key...


  • Waterloo, Ontario, Canada Fita Renovation Full time

    Fita Renovation is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for greeting clients and directing them to the appropriate contacts or service areas. You will also maintain accurate work records and logs, perform various clerical duties, and answer phone calls and relay messages.The ideal candidate...


  • Waterloo, Ontario, Canada Canada Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Canada Inc. In this role, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve...


  • Waterloo, Ontario, Canada Fita Renovation Full time

    Fita Renovation is seeking a skilled Customer Service Representative to join our team. As a key member of our front desk, you will be responsible for providing exceptional customer service to our clients and visitors.Key Responsibilities:Greet and direct clients and visitorsMaintain accurate records and logsPerform administrative tasks, such as filing and...


  • Waterloo, Ontario, Canada Metro Full time

    Position Title: Customer Service Representative - Part TimePosition Type: PermanentRequisition ID: 40022Banner: Food BasicsEmployment Type: Part-TimeLocation: WaterlooAs a Customer Service Representative at Food Basics, you will be the face of our brand, providing exceptional customer service and creating a welcoming shopping experience for our customers....


  • Waterloo, Ontario, Canada Centurion Asset Management Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our residents and prospective residents, ensuring a positive and welcoming experience for all.Key ResponsibilitiesDevelop and maintain positive...


  • Waterloo, Ontario, Canada Centurion Asset Management Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our residents and prospective residents, ensuring a positive and welcoming experience for all.Key ResponsibilitiesDevelop and maintain positive...


  • Waterloo, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins,...


  • Waterloo, Ontario, Canada International Financial Group IFG Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary: We are seeking a highly skilled Bilingual Customer Service Representative to join our team at International Financial Group IFG. The successful candidate will be responsible for providing exceptional customer service to clients in both English and French.Key Responsibilities:Process telephone...


  • Waterloo, Ontario, Canada Rogers Communications Full time

    At Rogers Communications, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a key role in our branded retail team, representing the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life,...


  • Waterloo, Ontario, Canada Northern Digital Inc Full time

    At Northern Digital Inc., we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive the highest level of support throughout the sales process and beyond.The ideal candidate will have a strong customer focus, excellent communication skills, and the...


  • Waterloo, Ontario, Canada Northern Digital Inc Full time

    At Northern Digital Inc., we are committed to delivering exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in ensuring our customers receive the highest level of support throughout the sales process and beyond.The ideal candidate will have a strong attention to detail, excellent communication skills, and...


  • Waterloo, Ontario, Canada Northern Digital Inc Full time

    At Northern Digital Inc., we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive the highest level of support throughout the sales process and beyond.The ideal candidate will have a strong customer focus, excellent communication skills, and the...


  • Waterloo, Ontario, Canada Rogers Communications Full time

    We're seeking an exceptional customer experience representative to join our retail team at Rogers Communications.As a customer experience representative, you will be responsible for delivering a seamless experience to our customers, showcasing our latest products and services, and promoting our brands.Key responsibilities will include:Enhancing the retail...


  • Waterloo, Ontario, Canada CB Canada Full time

    pbCustomer Service Representative - French Job Summary/b/ppCB Canada is seeking a skilled Customer Service Representative to provide exceptional support to clients in the financial sector. As a bilingual representative, you will be responsible for handling customer inquiries, processing transactions, and ensuring accurate and timely completion of...


  • Waterloo, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Waterloo. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...