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Customer Service Excellence Representative
1 month ago
We are seeking a talented Customer Service Excellence Representative to join our dynamic team at Manulife.
In this role, you will be responsible for providing exceptional service to our employees and HR colleagues by handling telephone and email inquiries related to HR policies, programs, and HRIS systems.
You will demonstrate a superior commitment to meeting customer needs by delivering prompt and accurate responses in a clear, consistent, and professional manner, within established productivity goals and turn-around times.
Key Responsibilities- Provide exceptional customer service through phone and email support
- Educate customers on HR policies and self-service tools
- Maintain up-to-date knowledge of Manulife's HR policies, programs, and procedures
- Identify opportunities for process improvement and implement changes
- Use call tracking system to monitor and analyze performance
- Work rotating shifts between 8am and 5pm Monday-Friday with occasional overtime
- Experience in a call center environment is an asset
- Bilingualism in English and French is preferred
- Understanding of Human Resource policies and procedures is an asset
- High level of technical skills, including computer proficiency and call center technology
- Good judgment in interpreting and applying HR policies and procedures
- Superior customer service experience and skills
- Ability to work in a fast-paced, high-volume environment
- A competitive salary range of $43,800 - $73,000 CAD per year
- A comprehensive benefits package, including health, dental, and vision coverage
- A generous paid time off program, including holidays, vacation, and sick days
- Professional development opportunities to enhance your career growth
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
At Manulife, we value diversity, equity, and inclusion and strive to create a workplace where everyone thrives.
