Performance Analyst, Contact Centre Specialist
1 month ago
Proudly Canadian-owned, Enercare is committed to delivering exceptional services and solutions to make customers' homes as comfortable as possible.
Our MissionWe strive to provide affordable and innovative clean air and water solutions for homes and workplaces, while operating in an environmentally responsible manner.
Join Our TeamWe are seeking a talented Performance Analyst, Contact Centre to join our team. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive the best possible service.
Key Responsibilities:
- Provide exceptional customer service and support via phone, email, and chat
- Analyze customer feedback and data to identify trends and areas for improvement
- Collaborate with cross-functional teams to develop and implement process improvements
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
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