Administrative Assistant

1 month ago

Whitehorse, Yukon, Canada City of Whitehorse Full time
Job Summary:

The successful candidate will provide exceptional customer service and reception operations in the Water and Waste Services department. This role requires strong organizational and communication skills, with the ability to prioritize tasks and manage multiple responsibilities.

Duties and Responsibilities:
  • Monitor and respond to alarms, ensuring timely and effective action.
  • Process and manage applications, permits, and fees, ensuring compliance with procedures.
  • Perform financial duties, including calculating fees, receiving payments, and preparing invoices and bank deposits.
  • Coordinate and process work orders, including calculating labor charges and preparing invoices.
  • Provide administrative support, including scheduling appointments, arranging meetings, and drafting correspondence.
  • Assist in preparing and monitoring budgets, and make recommendations to the supervisor regarding fees.
  • Input, retrieve, and maintain data in various databases, including citizen complaints and employee training records.
  • Maintain the Water and Waste Services portion of the City website and develop advertisements for posting.
  • Coordinate department-wide training and complete funding proposal application forms.
  • Ensure the secure handling of cash, confidential information, and public entrance.
  • Follow established safety procedures and standards.
  • Act as Supervisor, Operations Administrative, as required.
Working Conditions:

This role requires working in an extremely busy office setting, serving in-person and telephone customers, and managing high volumes of traffic.

Knowledge and Skills:
  • Office Administration certificate with basic accounting.
  • 4 years of related progressive experience, requiring the ability to prioritize tasks and manage multiple responsibilities.
  • Experience in a municipal or utilities environment is considered an asset.
  • Standard First Aid Certificate, CPR Level C.
  • Strong customer service orientation, interpersonal, organization, and priority setting skills.
Accommodation Requests:

The City of Whitehorse is committed to providing a fair and inclusive hiring process. If you require accommodation during the application process, please contact the recruiter at [insert contact information].

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