IT Support Specialist
6 days ago
Job Description
EXP is seeking a highly skilled Service Desk Technician to join our team in Markham, ON.
The successful candidate will be responsible for providing exceptional technical support to our end-users, ensuring that they have access to the technology and resources they need to perform their jobs efficiently.
Key Responsibilities
- Assist in providing level 1 support to end-users.
- Respond to emails and answer calls for technical support.
- Build rapport with service desk customers.
- Escalate problems to the Service Desk Manager or infrastructure services team when necessary.
Requirements
- College diploma or university degree in computer science or equivalent work experience.
- A+ or ITIL certification is beneficial.
- Knowledge of advanced computer hardware and operating systems.
- Experience with desktop and server operating systems.
- Extensive application support experience with various Microsoft software products.
What We Offer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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