IT Support Specialist

6 days ago


Markham, Ontario, Canada EXP Full time

Job Description

EXP is seeking a highly skilled Service Desk Technician to join our team in Markham, ON.

The successful candidate will be responsible for providing exceptional technical support to our end-users, ensuring that they have access to the technology and resources they need to perform their jobs efficiently.

Key Responsibilities

  1. Assist in providing level 1 support to end-users.
  2. Respond to emails and answer calls for technical support.
  3. Build rapport with service desk customers.
  4. Escalate problems to the Service Desk Manager or infrastructure services team when necessary.

Requirements

  • College diploma or university degree in computer science or equivalent work experience.
  • A+ or ITIL certification is beneficial.
  • Knowledge of advanced computer hardware and operating systems.
  • Experience with desktop and server operating systems.
  • Extensive application support experience with various Microsoft software products.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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