Data Relationship Manager
4 days ago
Account and Data Executive
About Ziff DavisCampaigner is a leading email and SMS marketing platform for businesses. With over 20 years of experience, our team helps customers achieve the best possible ROI with email and SMS marketing.
This position will be a hybrid office-remote role in Ottawa, transitioning to an in-office role. We seek an Account Manager to manage key customer relationships, focusing on retention and growth.
- Effectively manage contract renewals and re-negotiations.
- Grow account revenue through up-sell and cross-sell efforts, leveraging knowledge of sister brands.
- Monitor and mitigate risk among account base.
- Identify key contacts and decision makers, maintaining regular communication.
- Develop a deep understanding of Campaigner product features and ensure accounts utilize them effectively.
- Stay updated on email marketing changes and product developments, communicating these to clients and providing recommendations.
- Collaborate with other departments for exceptional customer experiences.
- Share knowledge and techniques within the team and support junior members.
- 2-3 years in Account Management, Customer Success, Sales, or Business Development.
- Knowledge of web-based software as a service (SaaS).
- Experience developing strategic advice and direction for Director and Executive-level contacts.
- Exceptional time management and organization skills, with ability to prioritize tasks.
- Email or digital marketing experience is beneficial.
- Motivated individual passionate about success and client satisfaction.
We offer competitive compensation, including:
$85,000 - $110,000 per year, depending on experience.
Great employee benefits package, including Health, Vision, Parental Leave, Maternity Leave, Dental, RRSP, Employee Assistance Program, Employee Stock Purchase Program, and Flexible Time Off.
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