Customer Service Operations Specialist

6 days ago


Richmond Hill, Ontario, Canada Paymentus Full time

About the Job

This is a full-time position responsible for handling customer inquiries, processing payments, and providing assistance to clients in a professional office environment.

Key Responsibilities

  1. Process payments for mutual customers through inbound and outbound calls.
  2. Maintain regular attendance and follow call center scripts and processes when handling different topics.
  3. Collaborate with Customer Service, Operations, Marketing, and Sales teams to improve client satisfaction.
  4. Work collaboratively with colleagues to resolve customer issues and provide solutions.
  5. Be available to work on Statutory Holidays and/or as needed by the business.

Requirements

  • A minimum of two years of customer service experience.
  • A secondary school diploma or equivalent.
  • Inbound call center customer service experience.
  • Proficient in English and Spanish.

Expected Work Hours

This is a 40-hour per week position with expected hours of work to be determined based on business needs.

Salary Range

The estimated salary for this position is between $45,000 - $60,000 per year, depending on experience and qualifications.

Why Join Us

At Paymentus, we are committed to creating a positive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for growth and development.



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