Customer Service Operations Specialist
6 days ago
About the Job
This is a full-time position responsible for handling customer inquiries, processing payments, and providing assistance to clients in a professional office environment.
Key Responsibilities
- Process payments for mutual customers through inbound and outbound calls.
- Maintain regular attendance and follow call center scripts and processes when handling different topics.
- Collaborate with Customer Service, Operations, Marketing, and Sales teams to improve client satisfaction.
- Work collaboratively with colleagues to resolve customer issues and provide solutions.
- Be available to work on Statutory Holidays and/or as needed by the business.
Requirements
- A minimum of two years of customer service experience.
- A secondary school diploma or equivalent.
- Inbound call center customer service experience.
- Proficient in English and Spanish.
Expected Work Hours
This is a 40-hour per week position with expected hours of work to be determined based on business needs.
Salary Range
The estimated salary for this position is between $45,000 - $60,000 per year, depending on experience and qualifications.
Why Join Us
At Paymentus, we are committed to creating a positive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for growth and development.
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