Operations Supervisor

2 weeks ago


Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time
Job Description

We are seeking a highly skilled Operations Supervisor - Customer Service to join our team at RESULTS ADVERTISING. This is a permanent position with 30-40 hours of work per week.

Job Summary

The Operations Supervisor - Customer Service will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and examining and verifying the accuracy of work. They will also prepare and submit reports, resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.

Responsibilities
  • Coordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Examine and verify the accuracy of work
  • Prepare and submit reports
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Coordinate, assign, and review work
Supervision
  • Customer service clerk
  • 1 to 2 people
Work Conditions and Physical Capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
Personal Suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Reliability
  • Team player
Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. The estimated annual salary for this position is around $65,000 based on industry standards in North America. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Requirements

To be successful in this role, you will need:

  • A college/CEGEP education
  • 1 year to less than 2 years of experience in customer service or a related field

You must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment with tight deadlines. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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