Customer Service Manager

6 days ago


Richmond Hill, Ontario, Canada Bouclair Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Specialist. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences, promoting our in-house designed home fashion décor and furniture, and driving sales growth.

About Bouclair:

Bouclair is a lifestyle brand based in Montreal, with a unique offering of in-house designed home fashion décor and furniture. Our commitment to inspiring our customers through beautiful product, exceptional shopping experiences, and aspirational environments sets us apart. With 55 stores across Canada and online, we offer opportunities for growth and development in a dynamic and inspiring work environment.

Job Description:

As a Sales Specialist, you will:

  • Support the management team in achieving daily goals and tasks by directing and redirecting team members when required
  • Assume sales floor manager on duty accountability when required, aligned with business needs
  • Prioritize guest experiences and execute tasks related to assigned areas of focus to achieve visual excellence and operational excellence at all times

Requirements:

To succeed in this role, you will need:

  • A passion for home decor and fashion trends
  • Experience in a customer service environment
  • The ability to lead a team to achieve goals
  • The ability to thrive in a fast-paced environment and balance multiple guests, tasks, and duties
  • Availability to work a variety of day, evening, and weekend shifts for at least 20 hours per week
  • Comfortability with lifting medium to large items and using ladders (max 25 pounds)

What We Offer:

We are committed to creating an environment where our people can grow professionally and personally. Benefits include:

  • On-site parking
  • Store discount

Pay: $18.08 per hour


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