Customer Experience Representative
3 weeks ago
Job Overview
Guardteck Security is a leading provider of comprehensive security solutions for residential communities and high-rise buildings. We are seeking a highly skilled Guest Services Representative to join our team in Victoria.
Key Responsibilities
- Welcome and greet guests at the Guest Service Center with a professional and positive approach.
- Proactively engage with guests to provide exceptional customer service and memorable experiences.
- Maintain knowledge of upcoming events and store locations to provide informed assistance.
- Promote store merchandise with excellent customer service skills.
- Maintain effective communication with Center retailers and provide solutions to guest complaints.
- Respond promptly to in-person, live web chat, text, and phone inquiries.
- Act as a liaison between clients and other departments to ensure seamless communication.
- Assist with promotional events and seasonal campaigns to create an exceptional experience for the Center.
- Coordinate with other departments to meet guests' needs.
Requirements
- Two years of customer service experience.
- Top-notch customer service skill set.
- Professional and positive approach mindset.
- Strong understanding of the city Victoria.
- Proficient in English language (verbal and written).
- Flexible working outside in all weather conditions.
- Experience with Microsoft Office and Outlook.
What We Offer
- A competitive hourly wage of $17.88.
- A dynamic and supportive work environment.
- Opportunities for career advancement.
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