Customer Experience Representative

3 weeks ago


Victoria, British Columbia, Canada Guardteck Security Full time

Job Overview

Guardteck Security is a leading provider of comprehensive security solutions for residential communities and high-rise buildings. We are seeking a highly skilled Guest Services Representative to join our team in Victoria.

Key Responsibilities

  • Welcome and greet guests at the Guest Service Center with a professional and positive approach.
  • Proactively engage with guests to provide exceptional customer service and memorable experiences.
  • Maintain knowledge of upcoming events and store locations to provide informed assistance.
  • Promote store merchandise with excellent customer service skills.
  • Maintain effective communication with Center retailers and provide solutions to guest complaints.
  • Respond promptly to in-person, live web chat, text, and phone inquiries.
  • Act as a liaison between clients and other departments to ensure seamless communication.
  • Assist with promotional events and seasonal campaigns to create an exceptional experience for the Center.
  • Coordinate with other departments to meet guests' needs.

Requirements

  • Two years of customer service experience.
  • Top-notch customer service skill set.
  • Professional and positive approach mindset.
  • Strong understanding of the city Victoria.
  • Proficient in English language (verbal and written).
  • Flexible working outside in all weather conditions.
  • Experience with Microsoft Office and Outlook.

What We Offer

  • A competitive hourly wage of $17.88.
  • A dynamic and supportive work environment.
  • Opportunities for career advancement.


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