Digital Growth Lead for Customer Expansion

2 weeks ago

Toronto, Ontario, Canada SysAid Technologies Full time
About the Role

The Customer Revenue Team at SysAid Technologies is responsible for the retention and expansion of our global customer base. With thousands of customers worldwide, we have a unique opportunity to drive net retention revenue through digital efforts. As a Digital Growth Lead (Customers), you will play a key role in scaling our digital efforts to improve customer experience and increase product adoption.

Key Responsibilities:

  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to customer experience and revenue targets.
  • Create competitive advantage and drive revenue growth through well-served and engaged customers.
  • Develop new programs to improve the customer experience and efficiency of our department.
  • Participate in sales calls with Account Executives to drive revenue growth.
  • Coach Account Executives on sales calls to increase conversion rates.
  • Manage the pipeline of the Digital Sales Channel.
  • Own the in-product sales experience for existing customers.
  • Talent evaluation and management (performance reviews, performance management, etc).

Requirements:

  • 3 years of digital revenue responsibility, either as an eCommerce leader or with a SaaS organization focused on SMB.
  • 2 years of experience managing Account Managers/Account Executives at a SaaS company.
  • Critical decision-making capabilities and a professional attitude.
  • A high sense of urgency and ability to thrive in a fast-paced, monthly target-oriented environment.
  • Top-notch communication skills, verbal, written, and visual, that can be shared with a wide variety of people while remaining clear, concise, and diplomatic.
  • Strong project management, consulting, and process improvement skills.
  • Experience in an organization with demonstrated product-led growth.
  • Experience using a Product Experience Platform (i.e., Pendo).
  • Bachelor's degree in Computer Science, Marketing, or eCommerce preferred.

Remote Work: Yes

Employment Type: Full-time

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