Wellness and Benefits Programs Coordinator

4 weeks ago

Toronto, Ontario, Canada Ontario Health Full time

At Ontario Health, we are committed to fostering a culture of wellness and benefits that supports the health and well-being of our team members. Our vision is to create a work environment that promotes inclusivity, diversity, and equity, and our mission is to provide a comprehensive wellness and benefits program that meets the needs of our employees.

Key Responsibilities:

  • Administer wellness programs and services, including event coordination, Intranet communication development and posting, metrics generation and maintenance, compliance monitoring, invoicing reconciliation, etc.
  • Contribute to the development of best practice standard operating procedures, templates, FAQ, job aids, and support resources to inform and educate team members and people leaders regarding elements of the Wellness Program.
  • Collaborate with cross-functional teams within and outside of HR to support the delivery of the full range of wellness-related programs and services.
  • Support regular audits of wellness processes, records, and documentation to identify compliance gaps.
  • Work with the Workday Support team to configure, test and improve the system based on gaps in business processes and/or opportunities for increased efficiency and alignment with OH policies and practices.
  • Act as the first point of contact for wellness-related inquiries, providing timely and informative responses and/or referring complex and/or sensitive matters to the appropriate point-person or team.
  • Anticipate changing circumstances and raise opportunities that may benefit Ontario Health; remain persistently focused on the task at hand despite organizational changes.
  • Participate in cross-portfolio committees such as Joint Health and Safety, Wellness Advisory, etc. and provide administrative support including agenda development, materials preparation support, minute taking, feedback survey distribution, and response collection, etc.
  • Support the administration of disability leaves and medical accommodation including liaising with team members to review processes, generating and submitting requisite documentation, tracking and reporting on claims, and working with internal and external partners to ensure effective operations and continuous improvement of programs.
  • Support the administration of group benefits enrolment and change events, annual open enrolment activities and renewal processes through engagement with internal partners such as HR, Finance, Workday, and Communications and external partners such as benefits providers and consultants.
  • Support the implementation and administration of OH's occupational health & safety program, including coordination of the designation and training of Fire Wardens, First Aid Attendants and Joint Health and Safety Committee members, processing and maintenance of vendor invoices, timely action and submission of WSIB documentation e.g. Form 7, decision letters, statements, invoices, etc., and perform governance related activities, such as following up on the completion of incident reports, inspections, inspection responses, and meetings.
  • Act as back-up for Wellness team members and other HR Services roles, including tasks associated with the administration of employee life-cycle events such as onboarding/offboarding, leaves of absence, job changes, employment contracts, secondments, employee record retention, training and development, etc.

Requirements:

  • Undergraduate degree in Human Resources, Business Administration, or a relevant field - or a combination of education, formal training and experience deemed equivalent.
  • A minimum of 3 years of Human Resources, administration, or similar experience with a proven track record of progressively responsible proficiency.
  • Certified Human Resources Professional (CHRP), an asset.
  • Sound knowledge of relevant employment legislation (e.g. and (AODA), etc.).
  • Comprehensive knowledge of the theories, principles, and practices of human resources management, specifically as related to wellness programs and processes.
  • Currency with best practices, regulatory changes, and new technologies.
  • Demonstrated ability to thrive in a complex, fast-paced, diverse environment.
  • Experience with organizing and coordinating wellness initiatives/programs.
  • Proven relationship management skills to establish collaborative relationships to effectively liaise with external partners (e.g. vendors, case managers, consultants, etc.), related to elements of the Wellness Program, including sharing and requesting information, logistics coordination, issues management and escalation, etc.
  • Strong verbal communication skills to liaise across all levels of the organization to deal with a variety of HR processes and issues.
  • Strong written communication skills to draft responses to information requests and effectively present HR issues.
  • Advanced computer skills, specifically in Microsoft applications such as Excel, Word, PowerPoint, Teams and SharePoint, and other HRIS (preferably Workday).
  • Strong record-keeping, multitasking and organization skills to ensure effective administration of wellness related processes.
  • Demonstrated understanding of the different components of teamwork and can work independently and / or with others in a cooperative and collaborative manner to achieve a desired result.
  • Demonstrated commitment to continuous improvement principles and practices which includes a commitment to excellence and the ability to facilitate innovation and creativity.
  • Ability to exercise discretion, working directly with leadership and employees to ensure operational HR support services are provided in an effective manner.
  • Good decision-making and problem-solving skills, strong attention to detail.
  • Ability to exercise tact and diplomacy in representing HR portfolio with all HR partners.
  • Ability to maintain confidentiality in all areas of responsibility.

Employment Type: Permanent Full time

Salary Band: 4

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

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