Operational Excellence Transformation Specialist

4 days ago


Toronto, Ontario, Canada Manulife Full time

Job Summary

We are seeking a highly skilled Operational Excellence Transformation Specialist to join our Transformation & Operational Excellence team at Manulife. In this role, you will be responsible for driving process improvements and operational excellence initiatives across various functions.

Key Responsibilities:

  • Execute tasks assigned by the project manager, including project delivery and process improvement, to identify and quantify process gaps and opportunities for improvement.
  • Cultivate a continuous improvement culture and critical thinking in the organization by participating in Operational Excellence Forums and sharing industry best practices.
  • Participate in LEAN Six Sigma workshops and other Operational Excellence trainings to enhance skills and knowledge.

Requirements:

  • 3 years combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams.
  • At least 1 year experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry.
  • At least 1 year experience in managing project stakeholders, including delivering formal presentations and facilitating project meetings.

Nice to Have Skills:

  • LEAN Six Sigma Greenbelt Trained or LEAN Six Sigma Yellow belt Certified
  • Training on Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.)

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At Manulife, we value diversity and strive to create an inclusive work environment that embraces the strength of cultures and individuals.



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