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Operational Excellence Specialist

2 months ago

Toronto, Ontario, Canada BrainStation Full time

About the Role

The Campus Coordinator is a dynamic role centered around animating the BrainStation campus and demonstrating operational excellence. You will be a key player in delivering a five-star customer experience to every person who comes to our campus. You will engage in creating word of mouth excitement and building brand awareness in the local community. This will involve sharing everything we offer at our campus, from workshops and events, to courses in data, design, development, marketing, product, and business.

Responsibilities

  • Provide exceptional customer service and front desk support
  • Perform opening and closing duties for the facility
  • Maintain facility cleanliness through regular building walkthroughs and checklisting reporting
  • Set up and manage audio/visual equipment (projectors, microphones, TVs)
  • Execute events, including setup, teardown, catering, and other operational requirements as needed
  • Set up and clean up of all food, beverage, and hospitality services for courses, workshops, and events
  • Prepare and package student Welcome Boxes
  • Contribute to maintaining an exceptional student and/or guest experience
  • Perform any other duties as required to ensure day-to-day facility efficiency

Requirements

  • Demonstrate a flair for customer service and a dedication to excellence
  • Be able to adapt in a fast-paced environment and be proficient in self-directed work
  • Exhibit strong attention to detail and organizational skills
  • Display a team player mindset with a 'can-do' attitude and a willingness to follow through and accomplish any required task with enthusiasm and a positive energy
  • Be committed to making the student experience, customer experience, and event experience at BrainStation a 5-star experience
  • Have a thorough understanding of our product offerings and the ability to speak to each of them confidently
  • Be available to work a flexible schedule with evening and weekend availability
  • Previous experience in event execution is an asset
  • Experience in hospitality or the food and beverage industry is an asset

    About BrainStation

    Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered more than 100,000+ professionals.

    Bonus

    We are actively seeking individuals who believe in lifelong learning and have taken part in our programs.

    NOTE

    Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

    BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.