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Director of Operational Excellence

2 months ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Summary

The primary objective of the Head of Change Delivery in Business Client Services (BCS) at Royal Bank of Canada is to drive transformational change initiatives within the capital markets operations division.

This role is pivotal in ensuring that our operations remain agile and responsive to the evolving needs of our clients.

Key Responsibilities:

  • Develop and implement strategic plans to drive operational excellence and efficiency
  • Lead cross-functional teams to deliver complex change initiatives
  • Collaborate with stakeholders to identify and prioritize business needs
  • Monitor and report on key performance indicators to inform business decisions

Requirements:

  • Proven track record of driving transformational change in a fast-paced environment
  • Strong leadership and collaboration skills
  • Ability to analyze complex data and develop insights to inform business decisions
  • Excellent communication and interpersonal skills