Credit Management Resolution Officer
6 days ago
Overview
Royal Bank of Canada is a leading financial institution committed to safe banking and delivering exceptional client experiences.
Salary: $65,000 - $85,000 per year
Job Description:
We are seeking an experienced Credit Management Resolution Officer to join our team. As an officer within our Credit Management and Recoveries department, you will act as an RBC ambassador, delivering exceptional client experiences by offering financial advice and payment solutions during clients' times of need.
You will champion the RBC brand and provide support to our clients as they interact with us in various ways. This role requires strong communication skills, a customer-centric approach, and a passion for building client loyalty and trust.
Key Responsibilities:
- Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal and business accounts.
- Educate and provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions and offering solutions based on clients' financial situations.
- Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Manage risks by adhering to compliance routines, processes, and controls to protect clients' and shareholders' interests.
Requirements:
- Proven interpersonal, communication, and problem resolution skills.
- Ability to build rapport while offering the right solutions for our clients while mitigating risk.
- Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns.
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
- Flexibility to work various shifts that meet our clients' needs, Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST.
Benefits:
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
- A world-class training program in financial services.
- Excellent career development and access to a variety of job opportunities across business and geographies.
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high-performing team.
About Us:
RBC is committed to supporting flexible work arrangements when and where available, conditional on employees being able to meet with the technological and confidentiality requirements of the role. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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