Customer Experience Lead
5 days ago
We are seeking a seasoned Branch Manager III to lead our team in delivering exceptional customer experiences and achieving business results. As a key member of our leadership team, you will be responsible for mentoring the team on advice-giving strategies, promoting TD's image and goodwill within the community, and enhancing customer experience by understanding their financial needs.
Key Responsibilities:
- Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
- Promote TD's image and goodwill within the community by participating in community events
- Enhance customer experience by understanding their financial needs and providing appropriate solutions
A typical day at work might look like:
- Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
- Ensure overall employee scheduling is optimal
- Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
- Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
Job Requirements:
- Undergraduate degree and/or over 5 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
Compensation: $85,000 - $110,000 per year, based on experience and qualifications. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
About Us:
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We are committed to being a leader in customer experience and delivering legendary customer experiences every day.
Benefits:
- A competitive salary range of $85,000 - $110,000 per year
- A comprehensive benefits package, including health and wellness benefits, savings and retirement programs, paid time off, and career development opportunities
- A dynamic and inclusive work environment that values diversity and promotes professional growth
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