Customer Service Representative, Logistics

1 month ago


Montreal, Quebec, Canada The North West Company Full time
Job Title: Customer Service Representative, Logistics

About the Role:
As a Customer Service Representative, Logistics at The North West Company, you will provide tier one StoreConnect support and backup support for the Montreal Customer Service Coordinator, Logistics. You will be responsible for ensuring all StoreConnect tickets are resolved within SLA, and all claims are resolved within SLA. You will also immediately escalate any non-payment of claims to the Director, Logistics, and provide on-call support on a rotating basis. Additionally, you will provide support for the Montreal Customer Service Coordinator.

Key Responsibilities:
• Ensure all StoreConnect tickets are resolved within SLA
• Ensure that all claims are resolved within SLA
• Immediately escalate any non-payment of claims to the Director, Logistics
• Provide on-call support on a rotating basis
• Provide support for the Montreal Customer Service Coordinator

Requirements:
• Proven organizational, planning, and prioritizing skills with the ability to manage multiple tasks and assignments
• Effective interpersonal and leadership skills are essential
• Proficiency with Microsoft Office, including Excel and Word
• Strong verbal and written communication skills with a demonstrated ability to interact with all levels of internal and external customers
• Bilingual in French and English is considered an asset
• A high degree of curiosity, discovery, and willingness to work through complex scenarios with multiple technical systems
• Previous experience working with the Oracle Transportation Management System would be considered an asset
• Experience in cargo operations would be considered an asset
• An understanding of The North West Company's transportation network and the variety of transportation modes used would be an asset
• Ability to travel up to 30 days per year

What We Offer:
• A competitive salary and benefits package
• Opportunities to learn, develop, and advance throughout the organization
• A dynamic and diverse culture
• The chance to work with a leading retailer to under-served rural communities and urban neighborhood markets in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean

How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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