Customer Service Representative, Logistics
1 month ago
About the Role:
As a Customer Service Representative, Logistics at The North West Company, you will provide tier one StoreConnect support and backup support for the Montreal Customer Service Coordinator, Logistics. You will be responsible for ensuring all StoreConnect tickets are resolved within SLA, and all claims are resolved within SLA. You will also immediately escalate any non-payment of claims to the Director, Logistics, and provide on-call support on a rotating basis. Additionally, you will provide support for the Montreal Customer Service Coordinator.
Key Responsibilities:
• Ensure all StoreConnect tickets are resolved within SLA
• Ensure that all claims are resolved within SLA
• Immediately escalate any non-payment of claims to the Director, Logistics
• Provide on-call support on a rotating basis
• Provide support for the Montreal Customer Service Coordinator
Requirements:
• Proven organizational, planning, and prioritizing skills with the ability to manage multiple tasks and assignments
• Effective interpersonal and leadership skills are essential
• Proficiency with Microsoft Office, including Excel and Word
• Strong verbal and written communication skills with a demonstrated ability to interact with all levels of internal and external customers
• Bilingual in French and English is considered an asset
• A high degree of curiosity, discovery, and willingness to work through complex scenarios with multiple technical systems
• Previous experience working with the Oracle Transportation Management System would be considered an asset
• Experience in cargo operations would be considered an asset
• An understanding of The North West Company's transportation network and the variety of transportation modes used would be an asset
• Ability to travel up to 30 days per year
What We Offer:
• A competitive salary and benefits package
• Opportunities to learn, develop, and advance throughout the organization
• A dynamic and diverse culture
• The chance to work with a leading retailer to under-served rural communities and urban neighborhood markets in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
-
Logistics Operations Coordinator
4 days ago
Montreal, Quebec, Canada Lineage Logistics Full timeAbout Lineage LogisticsLineage Logistics is a leading global logistics company that specializes in temperature-controlled and dry transportation services. We provide innovative solutions to the food, life sciences, and retail industries.Job Description:Job Title: Logistics Operations CoordinatorWe are seeking a skilled and motivated Logistics Operations...
-
Customer Service Representative
4 weeks ago
Montreal, Quebec, Canada Incora Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Incora. As an Onsite Representative, you will be responsible for representing Incora at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish...
-
Customer Service Representative
4 weeks ago
Montreal, Quebec, Canada Quadra Chemicals Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Quadra. As a Customer Service Representative, you will be responsible for delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up.Key Responsibilities:Accurately process and...
-
Customer Service and Logistics Coordinator
6 days ago
Montreal, Quebec, Canada Fastfrate Group Full timeJob Description:At Fastfrate Group, we are seeking a highly skilled CUSTOMER SERVICE AND LOGISTICS COORDINATOR to join our team. This role requires excellent communication and interpersonal skills as well as good computer skills, and planning and organization ability necessary to perform the role effectively.Responsibilities:Enhance customer relationships by...
-
Customer Service Representative
4 weeks ago
Montreal, Quebec, Canada Incora Full timeAbout the RoleWe are seeking an exceptional customer service professional to join our team as an Onsite Representative. As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.The Onsite Representative is accountable for representing Incora at customer production sites, interacting and...
-
Customer Service Representative
2 weeks ago
Montreal, Quebec, Canada CB Canada Full timeJob Title: Customer Support SpecialistJob Summary:This position supports customer accounts in a traditional Supply Chain Solutions (SCS) operations environment. The ideal candidate will analyze and respond to customer requests, resolve customer issues, conduct research, prepare reports, and identify account penetration opportunities.Key...
-
Customer Service Representative Role
1 week ago
Montreal, Quebec, Canada Quadra Chemicals Full timeKey Responsibilities:Process and manage customer orders in JD Edwards, ensuring data integrity throughout the order lifecycle.Verify and validate purchase order details, ensuring compliance with company policies and customer agreements.Address and resolve customer inquiries and requests in a timely manner.Monitor and track order statuses, ensuring updates...
-
Customer Service Logistics Coordinator
3 weeks ago
Montreal, Quebec, Canada The North West Company Full timeJob Summary: We are seeking a highly skilled Customer Service Logistics Coordinator to provide exceptional support to our customers. The ideal candidate will have excellent communication skills, a strong understanding of logistics principles, and the ability to work in a fast-paced environment.The North West Company is a leading retailer to under-served...
-
Sea Logistics Sales Representative
1 month ago
Montreal, Quebec, Canada Kuehne+Nagel Full timeAbout the RoleWe are seeking a highly motivated and experienced Sea Logistics Sales Representative to join our Business Unit team in Montreal. As a key member of our team, you will be responsible for developing business and sales growth in the sea logistics product, as well as managing a portfolio of assigned customers.Key ResponsibilitiesMaximize sales...
-
Logistics Operations Manager
1 week ago
Montreal, Quebec, Canada Lineage Logistics Full timeEstimated Salary: $60,000 - $80,000 per yearCompany OverviewLineage Logistics is a leading temperature-controlled logistics company that provides comprehensive solutions for the transportation and storage of perishable goods.We are committed to providing safe, stable, and reliable work environments for our team members, while also ensuring excellent customer...
-
Customer Service Representative
1 month ago
Montreal, Quebec, Canada Point Zero Full timeJob Title: Customer Service RepresentativeThe Customer Service Representative is a key role at Point Zero, responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries and issues.Key Responsibilities:Respond to customer inquiries and resolve issues in a professional and courteous mannerProcess...
-
Customer Service Representative
4 weeks ago
Montreal, Quebec, Canada Best Buy Full timeAre you passionate about working with people and technology? We are seeking a Customer Service Representative to join our team at Best Buy. As a Customer Service Representative, you will process our customers' purchases, returns, trade-ins, and more.No experience required, we will equip you with the skills and knowledge to confidently assist our customers.As...
-
Customer Service Representative
1 month ago
Montreal, Quebec, Canada beBee Professionals Full timeJob Offer: Customer Service RepresentativebeBee Professionals is seeking a Customer Service Representative to provide technical support to our customers. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and a minimum of two years of experience in a customer service or technical support role. The candidate should...
-
Customer Service Representative
1 month ago
Montreal, Quebec, Canada beBee Professionals Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service orientation. They should also have a good understanding of customer service principles and practices, as...
-
Customer Service Representative
3 weeks ago
Montreal, Quebec, Canada Services d'Immigration YourConnexion Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and organized Customer Service Representative to join our team at Services d'Immigration YourConnexion. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and...
-
Customer Service Representative
4 weeks ago
Montreal, Quebec, Canada Intelcom Full timeCustomer Service RepresentativeAt Intelcom, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer experience team, you'll be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities:- Respond to client inquiries via phone, email, or live...
-
Customer Service Representative
4 weeks ago
Montreal, Quebec, Canada Services d'Immigration YourConnexion Full timeJob Title: Customer Service RepresentativeJob Description:We are seeking a Customer Service Representative to join our team at Services d'Immigration YourConnexion. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and providing information about our...
-
Customer Service Representative
4 weeks ago
Montreal, Quebec, Canada Incora Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Incora. As an Onsite Representative, you will be responsible for representing Incora at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish...
-
Customer Service Representative
1 week ago
Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the RoleWe are seeking a skilled and customer-focused Contact Centre Representative to join our team. As a representative, you will be the voice of our bank, providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide product and...
-
Customer Service Liaison
4 weeks ago
Montreal, Quebec, Canada Move Way Logistics Full timeJob OverviewWe are seeking a skilled Customer Service Liaison to join our team at Move Way Logistics. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Your primary goal will be to maintain a positive and professional relationship with our clients,...