Customer Service Liaison

2 weeks ago


Montreal, Quebec, Canada Move Way Logistics Full time
Job Overview

We are seeking a skilled Customer Service Liaison to join our team at Move Way Logistics. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Your primary goal will be to maintain a positive and professional relationship with our clients, addressing their inquiries and resolving any issues in a timely and efficient manner.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong understanding of our company's policies and procedures.

You will be required to:

  • Update and maintain customer information in our database.
  • Provide clients with accurate and timely information regarding our services.
  • Keep track of customer accounts, recording any issues or concerns.
  • Handle customer complaints in a professional and courteous manner.
  • Take orders and process customer transactions.
  • Answer client questions and maintain a positive relationship.
  • Review customer accounts for any changes or updates.
  • Resolve customer complaints in a timely and efficient manner.
  • Generate sales leads for our clients.
  • Maintain accurate records of all tasks undertaken.
Requirements
  • Bachelor's degree in any discipline or equivalent experience.
  • 2 years of experience in a sales or customer service role.
  • Excellent knowledge of CRM software and social media platforms.
  • Ability to work under pressure and provide results-driven service.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.


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