Customer Service and Logistics Coordinator

1 week ago


Montreal, Quebec, Canada Fastfrate Group Full time
Job Description:

At Fastfrate Group, we are seeking a highly skilled CUSTOMER SERVICE AND LOGISTICS COORDINATOR to join our team. This role requires excellent communication and interpersonal skills as well as good computer skills, and planning and organization ability necessary to perform the role effectively.

Responsibilities:
  • Enhance customer relationships by providing exemplary customer service to clients, ensuring their needs are met in a timely and efficient manner.
  • Inform customers of other services available through Fastfrate or related businesses, increasing revenue opportunities for the company.
  • Respond to customer queries, addressing issues regarding shipment status, billing, and delivery dates, while maintaining a professional demeanor at all times.
  • Maintain accurate records of customer shipments, ensuring seamless tracking and follow-up on any discrepancies.
  • Anticipate and resolve problems proactively, minimizing delays and maximizing customer satisfaction.
  • Coordinate special projects, managing orders from initiation to delivery, and serving as the primary point of contact for special project accounts.
  • Liaise with branch personnel, exchanging information regarding damaged/refused freight, packing slip details, contact information, POs, etc.
  • Prepare reports for supervisors and sales representatives, including sales data, on-time carrier performance, and manifest reports.
Requirements:
  • Minimum 2 years experience in customer service or logistics within the transportation industry.
  • Excellent communication skills, verbal and written, with the ability to interact effectively with customers, colleagues, and management.
  • Strong problem-solving skills, utilizing critical thinking and analytical abilities to address complex issues.
  • Proficiency in MS Office applications, with knowledge of spreadsheet software and data entry systems.
  • Ability to work under pressure, meeting deadlines and adapting to changing priorities in a fast-paced environment.
Benefits:

We offer a competitive salary, benefits package, and opportunities for career growth within the company.



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