Customer Service Representative

2 weeks ago


Montreal, Quebec, Canada CB Canada Full time

Job Title: Customer Support Specialist

Job Summary:

This position supports customer accounts in a traditional Supply Chain Solutions (SCS) operations environment. The ideal candidate will analyze and respond to customer requests, resolve customer issues, conduct research, prepare reports, and identify account penetration opportunities.

Key Responsibilities:

  1. Analyze customer requests and respond accordingly
  2. Resolve customer issues through research and problem-solving
  3. Prepare reports on customer activity and account penetration opportunities
  4. Maintain ongoing relationships with customers and assist with customer set-ups
  5. Provide service failure recovery management and back-up support to customer accounts

Requirements:

  • Professional fluency in English and French (written and spoken)
  • Experience in customer service or sales
  • Bachelor's degree in a business/financial/logistics related field (preferred)

Work Environment:

This position requires a hybrid working model, with a combination of working from home and presence in the office. The ideal candidate will be able to work effectively in a fast-paced environment and adapt to changing priorities.

Benefits:

  • Competitive salary and benefits package
  • Defined Contribution Pension Plan and Registered Savings Plan
  • Stock Purchase Plan and Education Assistance Program
  • Employee Assistance Program and career development opportunities

UPS Canada is an equal opportunity employer committed to diversity and inclusion.

Please advise our HR representatives if workplace accommodation is needed.



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