Customer Service Logistics Coordinator

6 days ago


Montreal, Quebec, Canada The North West Company Full time
Job Summary: We are seeking a highly skilled Customer Service Logistics Coordinator to provide exceptional support to our customers. The ideal candidate will have excellent communication skills, a strong understanding of logistics principles, and the ability to work in a fast-paced environment.

The North West Company is a leading retailer to under-served rural communities and urban neighborhood markets. Our stores offer a broad range of products and services with an emphasis on food. As a Customer Service Logistics Coordinator, you will be responsible for ensuring that all customer inquiries and issues are resolved in a timely and professional manner. You will work closely with our logistics team to resolve any shipping or delivery issues and provide exceptional customer service.

Key Responsibilities:
  • Provide exceptional customer service and support to customers via phone, email, and in-store
  • Resolve customer inquiries and issues in a timely and professional manner
  • Work closely with the logistics team to resolve shipping and delivery issues
  • Develop and implement process improvements to enhance customer experience
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:
  • Excellent communication and interpersonal skills
  • Strong understanding of logistics principles and practices
  • Ability to work in a fast-paced environment
  • Proven problem-solving and analytical skills
  • Bilingualism (French and English) is considered an asset

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