Customer Service Logistics Coordinator
6 days ago
The North West Company is a leading retailer to under-served rural communities and urban neighborhood markets. Our stores offer a broad range of products and services with an emphasis on food. As a Customer Service Logistics Coordinator, you will be responsible for ensuring that all customer inquiries and issues are resolved in a timely and professional manner. You will work closely with our logistics team to resolve any shipping or delivery issues and provide exceptional customer service.
Key Responsibilities:
- Provide exceptional customer service and support to customers via phone, email, and in-store
- Resolve customer inquiries and issues in a timely and professional manner
- Work closely with the logistics team to resolve shipping and delivery issues
- Develop and implement process improvements to enhance customer experience
- Collaborate with cross-functional teams to achieve business objectives
Requirements:
- Excellent communication and interpersonal skills
- Strong understanding of logistics principles and practices
- Ability to work in a fast-paced environment
- Proven problem-solving and analytical skills
- Bilingualism (French and English) is considered an asset
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