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Restaurant Host/Hostess

4 weeks ago

St Catharines, Ontario, Canada The Curry Pot Full time

Job Title: Restaurant Host/Hostess

Job Summary: We are seeking a highly skilled and experienced Restaurant Host/Hostess to join our team at The Curry Pot. As a Restaurant Host/Hostess, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Supervise staff and ensure that all areas of the restaurant are clean and well-maintained
  • Schedule staff and manage the front-of-house operations
  • Inspect dining rooms and other food and beverage serving areas to ensure they meet our high standards
  • Maintain accurate financial records and manage cash handling
  • Address customer complaints and concerns in a professional and courteous manner
  • Answer customer questions regarding menu items and preparation methods
  • Attend to seating arrangements for large groups and ensure that all guests are seated promptly
  • Greet customers and provide a warm and welcoming atmosphere
  • Receive customer reservations and assign tables
  • Receive payments from customers and maintain a high level of cash handling accuracy

Requirements:

  • Secondary (high) school graduation certificate
  • 1 to less than 7 months of experience in a restaurant setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and maintain a high level of productivity
  • Physical stamina to stand for extended periods and walk frequently
  • Ability to work under pressure and maintain a calm and professional demeanor

Working Conditions:

  • Fast-paced environment with a high level of customer interaction
  • Combination of sitting, standing, and walking
  • Standing for extended periods and physical demands of the role

Personal Suitability:

  • Client focus and ability to provide exceptional customer service
  • Efficient interpersonal skills and ability to work effectively with colleagues
  • Excellent oral and written communication skills
  • Flexibility and ability to adapt to changing situations
  • Initiative and ability to take ownership of tasks and responsibilities
  • Organized and able to prioritize tasks effectively
  • Team player with a positive and professional attitude

Work Information:

  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week