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Air Traffic Services Customer Experience Specialist
1 month ago
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for scheduling, coordination, and communication?
About the RoleWe are seeking an experienced Customer Success Manager to join our Air Traffic Services team at CAE. As a key member of our team, you will be responsible for ensuring a seamless customer journey from initial contact to completion of training programs.
About the PositionThis is a full-time role that offers a competitive salary range of $85,000 - $110,000 per annum, depending on experience. You will be working in a dynamic environment with a multidisciplinary team to deliver accelerated training to over 150 students per year.
Key Responsibilities- Scheduling training events, improving the student experience, and working directly with the customer to coordinate and report on the overall program.
- Tracking and reporting on operational, financial, and customer KPIs.
- Acting as the primary contact for the customer, managing daily sales requests and change orders.
- Coordinating a seamless customer journey, including issuing welcome packages, registering students, and supporting arrival/check-in of students on their first day of class.
To be successful in this role, you will need:
- A minimum of 3 years of experience in project management, operations, or coordinator-type roles.
- A minimum of 3 years of experience interfacing directly with clients and with key stakeholders at major customer accounts.
- Excellent interpersonal and communication skills.
- A strong focus on quality with a continuous drive towards process improvement & customer satisfaction.
We offer a comprehensive benefits package, flexible schedules, and the possibility to work from home occasionally. If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply.
