Healthcare Scheduling Coordinator

2 weeks ago

Toronto, Ontario, Canada VON Canada Full time
Job Overview

VON Canada, a registered charity and not-for-profit organization, provides home and community care to over 10,000 people daily in Ontario and Nova Scotia. We are seeking a skilled Healthcare Scheduling Coordinator to join our Client Service Team.

About the Role

In this dynamic position, you will be responsible for assigning client visits to nurses and home support workers, ensuring continuity of care while following collective agreement guidelines and established planning procedures. You will also receive and process client referrals and updates, respond to phone inquiries from clients, doctors, service providers, and other agencies, and perform advanced scheduling, daily scheduling changes, and other administrative duties.

This role requires a detail-oriented approach in a fast-paced environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in this role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Key Responsibilities:
  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
  • Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties.
  • Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs.
  • Support clients, nurses, and home support workers to ensure delivery of quality care.
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.

Required Skills and Qualifications:

To succeed in this role, you should have a university/college education preferred, High School Diploma required, Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset. Additionally, proficiency with MS Office programs, Outlook, faxing software, and database management is essential. Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset. A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment.

Benefits:

We offer competitive salaries ($60,000 - $80,000 per year) and vacation time, tiered benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees, defined benefit pension plan with company contribution for eligible employees, comprehensive orientation program, opportunities for skill development, eLearning, and career advancement. Experience with new healthcare technology such as CellTrak and Procura is available. Be part of a healthcare team that provides support to people in your community and frontline workers.

What You Need:

- University/College education preferred, High School Diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency with MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset

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