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Senior Associate Manager Game Operations

2 months ago


Montreal, Quebec, Canada Pixel United Full time
About the Role

We are seeking a highly skilled Senior Associate Manager Game Operations to join our Product and Game Ops Team for two of our most successful games, Big Fish Casino & Jackpot Magic Slots. As a key member of our team, you will be responsible for optimizing CRM strategy, executing and analyzing daily events, as well as live operations campaigns including seasonal events, lifecycle programs, and managing customer communication.

Key Responsibilities:

  • Designing CRM strategy to optimize the performance of our sales, monetization & retention cycles, game launches, events, customer onboarding, etc.
  • Understanding the performance of your activities, reporting on relevant KPIs, and sharing the learnings with the wider business.
  • Working closely with the Product Team to implement new features and maximize their performance post-launch.
  • Coming up with innovative concepts to test via running LiveOps campaigns.
  • Following industry trends and competitor offerings.
  • Closely collaborating with other teams across the business: Art, Product, Data Science, Solutions, Social Media, VIP, Customer Service.
  • Creating detailed art briefs and writing engaging marketing messages.
  • Hands-on execution of in-app campaigns using bespoke in-house tools.
  • Utilizing customer communication channels with relevant segmentation for maximum impact.

Requirements:

  • Experience with LiveOps (CRM) management, marketing or QA in a relevant industry - F2P mobile games preferred.
  • Knowledge of the market and how other companies engage their audience (F2P and/or Social Casino).
  • Good understanding of how to utilize different communication channels to achieve best results.
  • Experience managing multiple projects or campaigns at the same time with a strong sense of priorities to get things done most efficiently.
  • Experience implementing and managing initiatives led by personalization, customer segmentation, and LTV of customers.

About Us

Pixel United is a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino. The success of these titles has led to over 400 million downloads and more than 50 million active users. We are an Aristocrat Technologies company within its digital games division of Pixel United.

What We Offer

  • Flexible working schedules & Hybrid mode (2 days/week in office)
  • Health care coverage on your first day of employment with competitive plans and virtual Health care offered
  • Employee Assistance Program (EAP) + Wellness spending account (500$)
  • 3 weeks + 4 floating days + 7 personal/sick days + Christmas shutdown
  • 100% match up to 4% on Group RRSPs + SuperShare eligibility where for every 2 Aristocrat Technologies (ATI) shares you buy, up to the set maximum, you will receive 1 for free
  • Up to $1,000 annually in financial support if you fall on hard times and need financial assistance
  • Free lunch + happy hours in the office
  • Access to LinkedIn Learning
  • Fun monthly team building events