Game Floor Operations Supervisor

3 weeks ago


Montreal, Quebec, Canada Dietzel International Full time
About Us

Dietzel International is a renowned gaming establishment located in the vibrant city of Montreal.

Job Description

We are seeking an experienced Game Floor Operations Supervisor to oversee and manage all strategic aspects of our Electronic Gaming Devices (EGD) department.

The successful candidate will be responsible for executing the strategic direction and operations of the EGD department, including designing and evolving the game floor layout and product mix. In collaboration with the EGD Director and VP of Gaming, this individual will develop and implement revenue-generating strategies focused on overall coin-in and average win-per-unit growth.

This role requires a strong analytical mindset and an acute understanding of player acquisition, customer excellence, machine performance, team mentorship, and operational strategies involved in delivering and exceeding target expectations.

Key Responsibilities
  • Supervise and control all strategic aspects of the EGD department
  • Design and evolve the game floor layout and product mix
  • Develop and implement revenue-generating strategies
  • Analyze data to inform business decisions
Requirements

To be successful in this role, you will need:

  • Minimum 3 years experience in an EGD Management role at a property with a minimum of 400 machines
  • Excellent interpersonal and organizational skills
  • A high level of maturity and discretion in dealing with confidential matters
  • Ability to multi-task and remain calm and professional in a fast-paced environment
  • Solid understanding of fraud prevention and gaming regulations
  • Thorough knowledge of Casino general policies and regulations
  • Flexibility to work various shifts, including weekends, evenings, and holidays
  • Proficiency in MS Office Suite and strong mathematical skills
Compensation and Benefits

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional development and career growth.

Location

The successful candidate will be based in Montreal, Quebec, Canada.



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