Trailer Operations Coordinator

6 days ago


High River, Canada Factory Outlet Trailers Full time

Company Overview

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Factory Outlet Trailers is a prominent trailer dealer in Western Canada, renowned for its extensive range of trailers. We are seeking an experienced Rental Trailer Manager to join our team at our Head Quarters in High River, AB.

Salary

We offer a competitive salary ranging from $40,000 to $60,000 per year, with additional pay through bonus incentives.

Job Description

As a key member of our rental team, you will be responsible for coordinating various tasks related to trailer rentals, including:

Responding to rental inquiries in a timely and effective manner

Scheduling and providing trailer rentals at the FOT High River location

Following up with interested renters to book rentals

Working with the Service Department to ensure all rentals are maintained, clean, and serviceable for the rental clients

Assisting rental clients in hooking up the trailer, performing the circle check list, and ensuring a first-rate client experience

Serving on-call for rental clients' inquiries as needed and providing support for emergency break-downs

Working with rental clients to ensure all contractual agreements are met by both parties and procedures are followed

Responding to customer inquiries regarding equipment

Coordinating with shop staff regarding repair status and availability of equipment

Collaborating with sales staff in lead generation and tracking leads by representative

Answering telephone calls and understanding clients' needs and closing opportunities

Required Skills and Qualifications

To excel in this role, you must possess:

Excellent communication and customer service skills

Experience operating and troubleshooting basic trailer equipment

The ability to accurately multitask under pressure while maintaining attention to detail

Flexibility, problem-solving skills, and understanding of trailer towing, loading, and connecting a trailer to a tow vehicle

The ability to lift 50 pounds

A minimum of several years of knowledge in the rental business

Maintaining adequate product knowledge of trailers, towing, and load requirements

Computer experience

Benefits

We offer a comprehensive benefits package, including:

Casual dress code

Participation in company events

Dental care coverage

Extended health care coverage

On-site parking

Store discount

Work Schedule

You will work a standard day shift, Monday to Friday, with occasional weekend shifts as needed. This role is based in person at our Head Quarters in High River, AB.



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