Trailer Operations Coordinator
6 days ago
Company Overview
">Factory Outlet Trailers is a prominent trailer dealer in Western Canada, renowned for its extensive range of trailers. We are seeking an experienced Rental Trailer Manager to join our team at our Head Quarters in High River, AB.
Salary
We offer a competitive salary ranging from $40,000 to $60,000 per year, with additional pay through bonus incentives.
Job Description
As a key member of our rental team, you will be responsible for coordinating various tasks related to trailer rentals, including:
Responding to rental inquiries in a timely and effective manner
Scheduling and providing trailer rentals at the FOT High River location
Following up with interested renters to book rentals
Working with the Service Department to ensure all rentals are maintained, clean, and serviceable for the rental clients
Assisting rental clients in hooking up the trailer, performing the circle check list, and ensuring a first-rate client experience
Serving on-call for rental clients' inquiries as needed and providing support for emergency break-downs
Working with rental clients to ensure all contractual agreements are met by both parties and procedures are followed
Responding to customer inquiries regarding equipment
Coordinating with shop staff regarding repair status and availability of equipment
Collaborating with sales staff in lead generation and tracking leads by representative
Answering telephone calls and understanding clients' needs and closing opportunities
Required Skills and Qualifications
To excel in this role, you must possess:
Excellent communication and customer service skills
Experience operating and troubleshooting basic trailer equipment
The ability to accurately multitask under pressure while maintaining attention to detail
Flexibility, problem-solving skills, and understanding of trailer towing, loading, and connecting a trailer to a tow vehicle
The ability to lift 50 pounds
A minimum of several years of knowledge in the rental business
Maintaining adequate product knowledge of trailers, towing, and load requirements
Computer experience
Benefits
We offer a comprehensive benefits package, including:
Casual dress code
Participation in company events
Dental care coverage
Extended health care coverage
On-site parking
Store discount
Work Schedule
You will work a standard day shift, Monday to Friday, with occasional weekend shifts as needed. This role is based in person at our Head Quarters in High River, AB.
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