Trailer Operations Coordinator

4 weeks ago


High River, Canada Factory Outlet Trailers Full time

Factory Outlet Trailers

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We are looking for a detail-oriented and proactive Rental Coordinator to join our team in High River, AB.

About the Role:

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This is a full-time position responsible for coordinating trailer rentals at our FOT High River location. The ideal candidate will have excellent communication and customer service skills, experience operating and troubleshooting basic trailer equipment, and the ability to accurately multitask under pressure.

Responsibilities:

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  • Responding to rental inquiries in a timely and effective manner;
  • Scheduling and providing trailer rentals at the FOT High River location;
  • Following up with interested renters to book rentals;
  • Working with the Service Dept. to ensure all rentals are maintained, clean, and serviceable for the rental clients;
  • Assisting rental clients in hooking up the trailer, performing the circle check list, and ensuring the client experience is first-rate;
  • Serving on-call for rental clients' inquiries as needed and providing support for emergency break-downs;
  • Working with rental clients to ensure all contractual agreements are met by both parties and procedures are followed;
  • Responding to customer inquiries regarding equipment;
  • Coordinating with shop staff regarding repair status and availability of equipment;
  • Working with sales staff in lead generation and tracking leads by rep;
  • Answering the telephone and understanding clients' needs and closing opportunities;

Requirements:

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  • Able to lift 50 lbs;
  • Experience and several years of knowledge in the rental business;
  • Maintaining adequate product knowledge of trailers, towing, and load requirements;
  • Computer experience;

Benefits:

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  • Casual dress;
  • Company events;
  • Dental care;
  • Extended health care;
  • On-site parking;
  • Store discount;

Schedule:

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  • Day shift;
  • Monday to Friday;
  • Weekends as needed;

Estimated Salary: $45,000 - $65,000 per year.



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