Customer Retention Specialist

1 week ago


Bridgewater, Nova Scotia, Canada goeasy Full time
About Easyhome

easyhome is Canada's largest lease-to-own business. Our mission is to make home goods affordable for everyday Canadians through weekly and monthly payment plans.


Job Summary

We are seeking a Customer Retention Specialist to maximize store revenues by managing customer accounts and payments past due, educating and empowering customers to achieve their financial goals through building credit.


Key Responsibilities
  • Billing and collections: Manage customer accounts, collection activities, and overdue accounts on a weekly basis
  • Merchandising and store maintenance: Ensure the retail operations run smoothly by maintaining the store's appearance and merchandising
  • Delivery of products: Deliver best-in-class service when supporting the delivery of our products to customers' homes

Requirements
  • Fully licensed driver with a good standing driver's abstract
  • Able to lift 50+ pounds and move large home goods (considered an asset)

What We Offer
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company-paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
  • Employee discounts on furniture, electronics, and appliances

Estimated Salary Range:

$45,000 - $65,000 per year, depending on location and experience.



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