Hotel Reservations Manager
2 weeks ago
About the Role
The Montréal Marriott Château Champlain is seeking a highly skilled and experienced Hotel Reservations Manager to join our dynamic team. As a key member of our hotel management team, you will be responsible for leading the reservations department and playing a crucial role in driving revenue growth.
Main Responsibilities
- Manage the reservations department, including planning, training, support, and performance.
- Provide exceptional customer service to internal and external customers, including groups and individuals.
- Optimize operational and tactical procedures to maximize revenue.
- Collaborate with the convention service team to manage group requests.
- Create and manage blocks and packages to drive revenue growth.
- Support the Revenue Manager with related tasks.
Requirements
- At least 5 years of experience in the hotel industry in a similar position.
- Strong leadership and team management skills.
- Proficiency in office software and analytical skills.
- Knowledge of e-commerce and social media.
- Knowledge of software used by Marriott (MARSHA, Empower, FSPMS, HPP, One Yield) is an asset.
Preferred Qualifications
- Bilingualism (French-English) is required for this position.
- Excellent oral and written communication skills with attention to detail.
- Passion for revenue management and results orientation.
- Ability to work effectively in a multi-tasking environment while managing time optimally.
- Adaptability, creativity, and decision-making and problem-solving skills, with strong integrity and willingness to learn.
About Us
The Montréal Marriott Château Champlain is a leading hotel in downtown Montreal, offering a stylish and modern working environment. We are committed to providing exceptional customer service and driving revenue growth through innovative strategies.
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