Hotel Reservations Manager

2 weeks ago


Montreal, Quebec, Canada Montréal Marriott Château Champlain Full time

About the Role

The Montréal Marriott Château Champlain is seeking a highly skilled and experienced Hotel Reservations Manager to join our dynamic team. As a key member of our hotel management team, you will be responsible for leading the reservations department and playing a crucial role in driving revenue growth.

Main Responsibilities

  • Manage the reservations department, including planning, training, support, and performance.
  • Provide exceptional customer service to internal and external customers, including groups and individuals.
  • Optimize operational and tactical procedures to maximize revenue.
  • Collaborate with the convention service team to manage group requests.
  • Create and manage blocks and packages to drive revenue growth.
  • Support the Revenue Manager with related tasks.

Requirements

  • At least 5 years of experience in the hotel industry in a similar position.
  • Strong leadership and team management skills.
  • Proficiency in office software and analytical skills.
  • Knowledge of e-commerce and social media.
  • Knowledge of software used by Marriott (MARSHA, Empower, FSPMS, HPP, One Yield) is an asset.

Preferred Qualifications

  • Bilingualism (French-English) is required for this position.
  • Excellent oral and written communication skills with attention to detail.
  • Passion for revenue management and results orientation.
  • Ability to work effectively in a multi-tasking environment while managing time optimally.
  • Adaptability, creativity, and decision-making and problem-solving skills, with strong integrity and willingness to learn.

About Us

The Montréal Marriott Château Champlain is a leading hotel in downtown Montreal, offering a stylish and modern working environment. We are committed to providing exceptional customer service and driving revenue growth through innovative strategies.



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