Revenue & Reservations Manager

12 hours ago

Montreal, Quebec, Canada Hôtel Bonaventure Full time

Revenue Manager & Reservations Manager

Hotel Bonaventure, a distinguished full-service hotel, is seeking a skilled and driven Revenue Manager to lead our Reservations Department. This role requires a blend of analytical expertise and leadership skills to oversee both revenue optimization and the efficiency of the reservations team.

The ideal candidate will have a minimum of 3-5 years of experience in revenue management and/or reservations management within the hospitality industry. A preferred candidate will have a collegial or bachelor's degree in hospitality management, business, economics, or a related field.

Key Responsibilities:

  • Revenue Management:
    • Develop and implement dynamic pricing strategies to maximize room revenue and market share.
    • Conduct market analysis and monitor competitor rates and demand patterns to refine pricing and distribution strategies.
    • Manage customer segmentation and develop targeted pricing for each segment.
    • Prepare and present detailed revenue forecasts, performance reports, and market analysis to executive management.
  • Inventory & Channel Management:
    • Manage room inventory and pricing across all distribution channels, including OTA, GDS, and direct booking platforms.
    • Ensure optimal visibility and pricing on all online travel agencies and booking platforms to maximize occupancy and revenue.
  • Reservations Department Management:
    • Lead and manage the Reservations Department, ensuring high standards of customer service and efficiency.
    • Train, mentor, and develop the reservations team to enhance their performance and customer handling skills to maximize captured reservations.
    • Implement processes to improve reservation accuracy, overbooking, and manage group bookings effectively.
  • Collaboration & Coordination:
    • Work closely with Sales, Marketing, and Front Office teams to align revenue strategies with promotional activities and guest services.
    • Analysis of group pricing proposed by the sales team and approves pricing.
    • Provide guidance and support to the sales and to the reservations team on revenue management principles and best practices.
  • System & Process Management:
    • Maintain and optimize revenue management systems and tools, including integration with property management systems (PMS) and central reservations systems (CRS)
    • Ensure accurate and timely data entry into revenue and reservations systems to support operational efficiency.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional growth and career advancement within the KEJJA Group.
  • Employee discounts on hotel services, dining, and accommodations.
  • Collaborative and dynamic work environment in a premier downtown Montreal hotel.

Requirements:

  • Minimum of 3-5 years of experience in revenue management and/or reservations management within the hospitality industry.
  • Preferred collegial or bachelor's degree in hospitality management, business, economics, or a related field.
  • Preferred proficiency in TravelClick channel management and Opera PMS.
  • Strong analytical skills with the ability to interpret data and develop actionable strategies.
  • Excellent leadership and team management skills.
  • French is required, bilingual in English and French is preferred.
  • Exceptional organizational, communication, and problem-solving skills.

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