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Reservation Manager
2 months ago
We are a global hospitality leader, and we welcome you as you are. Our company culture is built on the values of inclusivity, growth, and purpose. We believe that work should bring joy and fulfillment to your life, and we strive to create an environment where you can explore your passions and reach your full potential.
As a key member of our team, you will play a crucial role in driving revenue growth and delivering exceptional customer experiences. Your expertise in sales and revenue generation will help us achieve our business goals and maintain our position as a leader in the hospitality industry.
Key Responsibilities:- Identify and pursue new sales opportunities to drive revenue growth and achieve personal and property revenue goals.
- Stay up-to-date with market trends, competitor analysis, and economic conditions to inform your sales strategies.
- Closely monitor and manage same-day sales procedures to maximize room revenue and control property occupancy.
- Develop a deep understanding of our target customer segments and tailor your sales approach to meet their needs and exceed their expectations.
- Collaborate with sales teams and administrative staff to process rooming lists and reservation cards, and ensure accurate tracking of sales orders.
- Track and manage no-show reservations, and process charges as needed.
- Ensure that all necessary billing instructions are applied to reservations, and maintain accurate records.
- Deliver exceptional customer service and support, and foster a culture of loyalty and brand advocacy.
- Handle guest complaints and concerns in a professional and empathetic manner.
- Bachelor's degree in Business Administration or Hotel Management.
- Minimum of 4 years of experience in reservations or sales roles.
