Customer Service Representative
2 weeks ago
Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to clients, ensuring their needs are met in a timely and professional manner. Working closely with the sales and production teams, this role requires effective communication, problem-solving, and organizational skills.
Key Responsibilities:
- Provide customer service support via phone, email, or in-person.
- Monitor client services, respond to inquiries, and resolve issues efficiently.
- Validate customer information, ensure accuracy, and document accordingly.
- Liaise with internal teams to address client concerns and provide solutions.
- Escalate complex issues and prioritize tasks according to company policies.
- Collaborate with sales teams to provide sales support and drive business growth.
- Perform other duties as assigned to ensure seamless client experience.
Requirements:
- Post-secondary degree or equivalent work experience.
- Bilingualism in English and French (required).
- 2-5 years of customer service experience.
- Knowledge of customer service principles, Microsoft Office, and strong typing skills.
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