Technical Support Specialist

3 weeks ago

Kamloops, British Columbia, Canada Komatsu Full time
About Komatsu

Komatsu is a leading provider of innovative solutions for the construction, mining, industrial, and forestry industries. Our company maximizes value for customers through cutting-edge technologies, regional distribution channels, and a global service network. We leverage data and technology to enhance safety, productivity, and performance while optimizing equipment performance.

Our extensive product lines, including P&H surface mining equipment and JOY underground mining machinery, are used to extract fundamental minerals and develop modern infrastructure. Customers receive a superior experience through direct relationships with our support teams and through our services located close to the mines.

Job Overview

Reports to: Lead, Technical Service
Shift: 7x7, 12 hours per day
Location: Kamloops, BC
Relocation: This position does not offer relocation

Key Responsibilities
  • Be available for equipment builds, commissioning stage, and follow-up repair and service
  • Provide technical support to all product lines on customers' sites
  • Research and troubleshoot technical issues
  • Apply hydraulic, mechanical and electrical knowledge to equipment issues
  • Maintain customer database
  • Interface current field issues with our product support group to assist, rectify and improve repetitive or critical issues
  • Willingness to work overtime when required
  • Maintain a safe and clean work environment
  • Adjust, repair or replace all defective equipment parts, components or systems at customer sites
  • Other duties, as assigned
Requirements
  • Red Seal Electrical Journeyperson certification required; dual ticket preferred
  • Minimum 1-3 years related experience preferred
  • Able to participate in machine building and commissioning phases of new equipment
  • Understand the operation and function of mining shovels, drills, loaders and be capable of accurately diagnosing problems
  • Capable of accurately diagnosing problems and working with PLC's and digital drives
  • Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment
  • Experience in testing the repaired equipment for proper performance
  • Superior customer service skills and communication skills are required
  • Basic knowledge of Advanced Control Systems such as A/B Rockwell, ABB Control Builder, Step-7 Siemens
  • Solid track record in dealing with customers in a technical role
  • Adjust, repair or replace all defective equipment parts, components or systems at customer sites
  • Ability to document and report machine issues in a timely and accurate manner
  • Maintain a safe and clean work environment
  • Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
  • Knowledge and experience working with Microsoft Office (Word, Excel, Project)
Additional Information

Komatsu is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional and ancestral homelands of Indigenous Peoples and Nations across Turtle Island, each with their own unique history, culture, and traditions.

Accommodation during the recruitment process is available on request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

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