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Technical Support Specialist II
3 months ago
The City of Kamloops is seeking dedicated professionals with a knack for resolving technical challenges and delivering exceptional customer service to enhance our IT department. The Technical Support Specialist role encompasses diagnosing a variety of IT-related issues for both internal staff and external clients, while also providing assistance with hardware, software, network, and security systems.
Key Responsibilities:
- Provide technical support and troubleshooting for IT issues.
- Assist in managing hardware and software systems.
- Support network and security systems.
Qualifications for Technical Support Specialist II ($46.931/hour):
- Post-secondary diploma in information technology or related field.
- Microsoft certifications in Microsoft 365 or equivalent.
- Experience with Windows and iOS devices, IP LAN and Wi-Fi communication, DNS and DHCP, Active Directory, Office 365, Exchange Online, and more.
- Valid BC Driver's licence - Class 5.
- Ability to obtain and maintain an enhanced security clearance.
Qualifications for Technical Support Specialist I ($40.247/hour):
- Post-secondary diploma in information technology or related field.
- Experience with Windows and iOS devices, IP LAN and Wi-Fi communication, DNS and DHCP, Active Directory, Office 365, Exchange Online, and more.
- Ability to obtain and maintain an enhanced security clearance.
- Valid BC Driver's licence - Class 5.
This position offers a competitive hourly wage along with a comprehensive benefits package. The City of Kamloops is committed to being an equal opportunity employer, fostering a supportive work environment.
Work Schedule: Monday - Friday, 7 hours between 7:00 AM and 5:00 PM, totaling 35 hours per week.
If you are enthusiastic about technology and customer service, this position presents an excellent opportunity for career advancement in a vibrant setting.
