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Airport Customer Service Ambassador
2 months ago
At Argus Properties, we are seeking a highly skilled and dedicated Airport Customer Service Ambassador to join our team at the Four Points by Sheraton - Kelowna Airport.
The successful candidate will be responsible for maintaining a high level of customer service, ensuring that all guests have an exceptional experience while staying with us. This includes providing prompt assistance with guest requests, resolving any issues that may arise, and promoting our hotel's services and amenities.
To excel in this role, you should possess excellent communication skills, a positive attitude, and the ability to work well under pressure. You should also be able to multitask, prioritize tasks, and maintain a clean and organized workspace. Additionally, you should be knowledgeable about our hotel's facilities and services, as well as local attractions and events.
In terms of specific responsibilities, you will be required to:
- Maintain a neatly groomed appearance and uniform.
- Arrive on time and be prepared to start work at the beginning of your shift.
- Perform heavy cleaning duties, including dusting, polishing, and vacuuming.
- Clean the lobby area, restrooms, banquet/meeting spaces, entrance of the hotel, lobby terrace, fitness center/pool, parking garage, parking lot, elevators/landings, restaurant/lounge, and dining room.
- Assist with housekeeping tasks outside of regular duties as needed.
- Take and complete all brand training.
- Be knowledgeable of our facilities and services, and promote them to guests as needed.
- Identify and report preventative and other maintenance issues in public areas.
- Available to work varied shifts, including days, weekends, and holidays.
- Assist other departments when necessary and resolve challenges that may occur.
We offer a competitive salary of approximately $25-$30 per hour, depending on experience. In addition, we provide staff accommodation, extended health and dental benefits, employee and family assistance program, world-wide accommodation and dining discounts with Marriott brands, employee discounts on accommodations, dining, and marina at our sister properties, an excellent work environment with a focus on staff recognition and team-building, and room for growth and development.