Customer Experience Ambassador

2 days ago

Kelowna, British Columbia, Canada MAKR Full time

We are MAKR, a dynamic organization dedicated to crafting global communities through play and social experiences. Our mission is to create meaningful places where people can come together, connect, and have fun.

As a Customer Service Representative at MAKR, you will be part of our Parkworks team, providing exceptional support to both sales professionals and customers. You will collaborate closely with Regional Sales Managers to assist with sales and administrative tasks throughout the sales process.

Responsibilities:

  • Manage CRM processes associated with quotes and orders
  • Collaborate regularly with RSMs on opportunity requirements and provide backup support
  • Create complete, accurate customer-facing materials including quotes and order packages
  • Complete internal documentation and materials needed for communication of order requirements to production and purchasing
  • Release orders (project and marketing)
  • Communicate regularly with customers ensuring that they are kept abreast of order status, potential delays, and expectations for delivery
  • Produce new dealer partner and supplier agreements as required
  • Facilitate effective communication between departments and encourage collaboration
  • Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development
  • Drive process improvement within the CSR function
  • Apply your knowledge, maturity, and common sense for what is non-negotiable while also knowing where you have autonomy to make adjustments

Qualifications:

  • 3-5 years in field sales and/or customer service experience
  • Experience administering complex business-to-business sales processes
  • Exceptional computer skills and proficiency in the Microsoft Office Suite
  • Previous experience with Customer Service Management programs (Creatio) is preferred
  • Post-secondary diploma, degree, or equivalent experience required

This is an onsite position located in Kelowna, BC. The salary range is $50,000 - $55,000 per year, with the possibility of a yearly bonus. We offer flexible work schedule, access to free professional coaching, resources, and counseling through our Employee and Family Assistance Program, and comprehensive benefit package after three months of employment. Additionally, you will receive 2 weeks of paid vacation and professional development opportunities.

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