Senior Director of Hotel Operations and Revenue Growth

2 weeks ago

Kelowna, British Columbia, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full time
Director of Operations

Earn a competitive salary of $120,000 - $150,000 per year as the Director of Operations at Hampton Inn & Suites by Hilton Kelowna Airport.

Job Description

The ideal candidate will have a minimum of 5 years of Food & Beverage leadership experience and a post-secondary degree or equivalent years of relevant work experience. They will be responsible for effectively managing and overseeing the day-to-day activities of the hotel's operations, ensuring smooth flow of hotel services and acting as an escalation contact.

Key Responsibilities:

  • Directly responsible for customer service, hotel cleanliness and curb appeal.
  • Responsible for the day-to-day hotel operations to ensure smooth flow of hotel services and act as escalation contact.
  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

What We're Looking For:

  • A team player who has the ability to deal with all levels of management, employees and owners in a professional manner.
  • Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.
  • Hospitality Experience- currently in a Senior Leadership role with a minimum of 5 years of Food & Beverage leadership experience.

Benefits

  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • World-wide accommodation and dining discounts with Hilton & Marriott brands
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).

Ongoing Development Opportunities

We offer an excellent work environment, with a focus on staff recognition and teambuilding, room for growth and development, and the opportunity to serve as a role model to demonstrate appropriate behaviors.

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