Technical Product Manager
2 days ago
We are seeking a skilled Technical Product Manager to join our team at PamTen. As a Technical Product Manager, you will be responsible for owning the working backwards document and vision for feature releases, identifying gaps and charting new platform capabilities as required, and making use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product.
You will compare features for competitive review to inform prioritization within a platform product release, identify innovations or perform test and learn experiments to create features that add more business and customer value for a platform product, and participate with the business in customer research to inform platform product feature needs.
You will contribute near-term input (quarterly) for the platform product portfolio and roadmap, make trade-off decisions on platform product features, and use runtime metrics of your services in market as a feedback loop in to the backlog and balance the priorities against new feature requests.
You will exhibit expertise within platform feature area and coordinate with interdependent teams, digest business customer requirements (user stories, use cases) and platform requirements for a platform feature set, and have visibility into the design of the user experience.
You will determine release goals for the platform and prioritize assigned features according to business and platform value, adjusting throughout implementation as needed, continuously monitor feature development at the feature level, and review product demo with the development team against acceptance criteria for the feature set.
You will prepare launches and monitor platform performances, adoption, and operational health for feature sets, stay aligned with GTM plans for the feature set, and identify issues that will keep the platform features from delivering on time and/or with the desired requirements and communicate to leadership.
You will support and participate in post-launch reviews and ensure feedback is reincorporated into the feature, work with internal teams and customer service to identify, classify, and prioritize feature-level customer issues, develop and implement new metrics into measurement techniques, and work with development teams to develop reports to monitor them.
You will independently identify and research anomalous performance, escalate findings to senior management, coordinate internal forums to collect and identify feature-level development opportunities, own and manage product documentation, enable self-service support, and work to reduce overhead.
You will identify feature risks from business and customer feedback and in-depth analysis of operational performance, share with senior leadership, establish a network within the organization, begin to build internal and external networks, mentor team members, and assist with candidate selection and onboarding.
Job Specific ExperiencesWe are looking for a candidate who has taken the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting our platform products. This includes the business requirements and associated use cases, client customer's experience, client's back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (trouble management/associated support strategies), and maintenance.
You should understand and be able to explain the business context and the associated customer use cases, be proficient at grooming user stories, setting entrance/exit criteria, and prioritizing a platform product backlog, understand the technologies supporting the platform product and be able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs, recognize discordant views and take part in constructive dialog to resolve them, and have verbal and written communication that is clear and concise.
You should also be able to improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality, and have a strong understanding of the platform product and its associated features and requirements.
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