Digital Product Manager

2 months ago

Vancouver, British Columbia, Canada Technical Safety BC Full time

About the Role

The Senior Product Strategist will play a key role in evolving the way Technical Safety BC manages and uses digital products and platforms used by Technical Safety BC clients and safety officers. This role will collaborate with customers and represent their voice in scrum teams to help the team deliver client-centric solutions to support strategic projects.

Key Responsibilities

  • Drive business outcomes for multiple digital products.
  • Represent the interests of client/user during product development.
  • Lead a collaborative user research process with customers to elicit and document business and functional requirements.
  • Own and maintain the product backlog in collaboration with the technical owner by building, maintaining, and prioritizing the epics and user stories with input from IT, Technical Programs, Product, and other stakeholders.
  • Drive continuous improvement activities, including usability testing, user acceptance testing, backlog maintenance, and prioritization.
  • Lead the resolution of key customer and stakeholder concerns and escalations.
  • Ensure that post-operations activities and action items are completed.
  • Create and drive change management plans, including user documentation, operational resourcing, and product support plans.
  • Identify, prioritize, and address ongoing backlog to support team development and goals.
  • Create and manage a repository of digital artifacts across Technical Safety BC's digital portfolio, ensuring cross-team visibility and consistency in collaboration.
  • Collaborate with technology teams to ensure digital strategies align with current and future state architecture and approach.
  • Represent the product needs of the client/user for ongoing portfolio management, enabling clear priorities and goals across the team, identifying and resolving blockers, and providing recommendations to leadership.

Requirements

  • Bachelor of Arts or Bachelor of Science degree in a related field.
  • Minimum 7 years of digital product management and/or program management experience with customer-facing applications.
  • Product management discipline skills, including a proven track record of creating and managing projects for cross-functional teams.
  • Proven experience managing cross-functional digital portfolios, including budget and resource planning.
  • Familiar with agile methodologies.
  • Collaboration across multiple disciplines (Product, UX, digital marketing, IT, client experience, etc.).
  • Ability to drive results independently while thriving in collaborative environments.
  • Has a deep desire to learn and improve by seeking, accepting, and acting on productive feedback.
  • Desire and ability to learn quickly and work in an agile environment.

About Technical Safety BC

  • We recognize and respect each other's diverse needs.
  • We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being.
  • We have a flexible hybrid work environment focused on connections.
  • We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we're passionate about.
  • We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company.

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