Technical Product Manager

2 days ago

Vancouver, British Columbia, Canada Global Relay Full time
About the Role

We are seeking an experienced Technical Product Manager to join our Product Management team at Global Relay. As a TPM, you will be responsible for executing product strategy, prioritizing and aligning roadmaps, and researching and defining enhancements and upgrades to our Common Platform.

Key Responsibilities
  • Triage incoming tickets and assign them to the correct owner
  • Follow up on status of projects, stories, tasks, dependencies, and risks
  • Collaborate with and share status reports with the Product and DevOps Manager
  • Address impediments by connecting appropriate stakeholders
  • Coordinate meetings with external vendors
  • Assist with the generation of reports, Wiki pages, and other artifacts that provide transparency into project status
  • Owning the up and down responsibility for the delivery of their component/feature
  • Collaborate with senior product management, sales, support, clients, and other TPMs to produce and manage their component's backlog and contribute to the product roadmap
  • Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts
  • Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase
  • Identify and coordinate cross-component dependencies throughout the development process
  • Work with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule
  • Prioritize and groom their team's backlog
  • Attend daily stand-ups with your Product Manager and other TPMs in your product team
  • Attend daily stand-ups, grooming, sprint planning, demos, retrospectives, and other team meetings with your Agile team(s)
  • Share Scrum Mastering duties with other members of your team
  • Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards
  • Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities
  • Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
  • Serve as the primary product expert (functional, not technical) for the components for which you are responsible
About You
  • 3-5 years of experience as a project manager or project co-coordinator
  • Degree in Engineering, Computer Science, or related technical field
  • Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle
  • Ability to understand technical as well as business requirements and accurately capture technical notes and use them to update work tickets
  • Demonstrate a history of being able to work effectively with groups with different levels of technical and process experience
  • Ability to coordinate multiple inter-related projects
Nice to Haves
  • Experience as a software developer/engineer
  • Working knowledge of Elastic Search, Kibana, Hadoop, and big data concepts
  • Experience working with reporting tools
  • Experience with a SaaS, messaging, or enterprise software company
  • Experience delivering projects using Java, open source, big data technologies (distributed storage, computation, search, queue, etc.)
  • Experience driving cross-team initiatives and collaborating with stakeholders across the organization
  • Strong requirement elicitation, analysis, domain modeling, use case modeling, workflow design, and documentation skills
  • Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
What We Offer

Global Relay offers a competitive compensation package, including a corporate bonus, extended health benefits, and RRSP matching. We also offer a dynamic work environment, opportunities for career growth and development, and a commitment to diversity, equity, and inclusion.

We are an equal-opportunity employer committed to creating a workplace that is inclusive and respectful of all employees. We welcome applications from diverse candidates and are committed to providing reasonable accommodations to applicants with disabilities.

We are a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. We support and value a healthy work/life balance and encourage our employees to take time off when needed.

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